Thank you for your interest in Eric Leland's Manufactory!
I am an illustrator and printmaker living and working in Baltimore, Maryland. My shop opened in January of 2011.
I accept direct checkout for payment. Sales tax will be applied to all orders as required by Etsy and local laws.
A NOTE ABOUT GREETING CARDS:
Rate increases have made it so that shipping a single card in a protective mailer now costs me over $2.50. However, the rates don't go up steeply from there. For orders of greeting cards within the United States, the first card will incur a shipping charge of $2.50, but additional cards in the same order will ship for no additional shipping fee. SO - it pays to buy more than one!
SHIPPING IN GENERAL:
I will ship your order within the time period specified on each listing. For most products, and for most of the year, this will be within three business days, but for certain items and at certain time periods (holidays and vacations) shipping may take longer - when extended shipping times are in effect, you'll see this noted on the shipping times with each listing. I ship my products in sturdy mailers via USPS first class mail, or via Priority mail for larger or more expensive items - see the individual listing for shipping options.
Due to increasing costs and complications, I am sorry to say that I am no longer shipping items to addresses outside the United States and Canada. Any customs duties for Canadian orders are the responsibility of the buyer.
I want every order to arrive in good shape in the mailbox of a happy customer, but I know that some times bad things happen in transit. If something has gone wrong, please let me know. In cases of loss or damage, I'll either grant a refund or dispatch a replacement depending on your wishes and what I have in stock. If items are damaged in shipping, I may ask you to return them to me at my expense so that I can see if I need to adjust my packaging.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
If - for reasons other than loss or damage in transit - you are not entirely satisfied with your order, contact me with your concerns. I may ask you to send the item back and then, once I receive it I will refund to you the amount of your original purchase, including the original shipping charge. For loss or damage in transit, see "Shipping Policy" above.
Unless otherwise noted, all of my products are created by hand, with, naturally, the assistance of paintbrush or printing press. I am always working to improve my process, but please keep in mind that until I am perfect, there will be some endearing human variations in my individual products...
Please also note - I retain copyright in all my creations. Copyright does not transfer with the sale of an individual item!